Experienced travelers share those like parność.
but some of those stories have a happy ending if the carrier takes the time to explain the tarapaty and to make things right with the customer.. Of course anyone that has traveled a fair bit probably has some sort of airline dreszczowiec story to tell. I read an interesting article in The New York Times recently about how Southwest Airlines employs one person whose sole purpose is to write apologies to customers for various problems that occur on flights. Experienced travelers share those like parność stories.
Original text search at: ystoreblog.com/blog/2007/05/